FAQ's

FAQ's


What is Wireless Internet?

Wireless Internet is the transmission of data using radio frequency. A radio/router and antenna is installed at the client which then communicates with our high site.

What is Line of Sight

Line of sight is a clear path to one of our high sites, ensuring signal is not obstructed. Obstructed line of sight will cause the connection to fluctuate. Examples of obstructions are trees or buildings.

How do I get connected?

Easyweb sends out a team to do a Site Survey to confirm line of sight. Once line of sight is confirmed, we will mount an antenna on the roof and run a cable inside your building, connecting to your PC or Internal network.

How do I send mails on the Easyweb network?

The outgoing server to be used on Easyweb’s network is smtp.easyweb.co.za.

My emails are hosted by Easyweb, what are my settings?

  • Incoming Server : mail.domainname.co.za*
  • Outgoing Server : mail.domainname.co.za*
  • Username : Full Email Address
  • Password : Account Password
More Settings -> Outgoing Server -> My outgoing server requires Authentication + Use same settings as Incoming Server
* Domain name refers to the registered domain name. ie: mail.easyweb.co.za or mail.xnet.co.za

What DNS server should I use?

Easyweb has our own DNS servers :

  • 196.46.176.248
  • 196.46.176.250

* Domain name refers to the registered domain name. ie: mail.easyweb.co.za or mail.xnet.co.za

My Internet is not working, what can I do?

  1. Make sure that the power supply to our equipment is powered on.
  2. Power Cycle our power supply. Plug out the power and reconnect power after 5 seconds.
  3. Ensure that the network cable is connected to your PC/Network
  4. If this does not help, please send a support ticket to This email address is being protected from spambots. You need JavaScript enabled to view it.or contact us on 010 001 5200

Will my premises have Wi-Fi with your antenna?

No, our equipment only connects to our High Sites and does not distribute Wi-Fi. Easyweb can supply Wi-Fi Access Points that will provide Wi-Fi connectivity on your premises. We offer an installation package that includes such an Access Point.

Is my connection unlimited on uncapped packages?

We offer unlimited bandwidth on our Business packages, however we do have a fair usage policy on our home connections.

Voip

What is VOIP?

VoIP uses the Internet to make phone calls, instead of the old-fashioned phone network (known as the PSTN, publicly switched telephone network).

What is Internet Protocol?

Internet protocol is what allows you to access web sites and the Internet. It allows you to exchange data with other sites on the web. Basically, VoIP converts your voice into data and then sends and receives data on the Internet.

How does VOIP work?

VoIP converts the sound of your voice into data and uses Internet Protocol to send that data.

What do i need to use VOIP?

You need a high speed internet connection and a VoIP phone. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP. Or a VoIP phone can be a standard telephone, with an ATA phone adapter. Or you can use a softphone, which is a computer program that allows you to make VoIP calls from your computer. You also need a high speed internet connection. This is so that you can make clear calls.

How do I use VOIP to make a call?

With one of our headsets, you just pick up the phone and dial the number you'd like to call.

How do I use VoIP to receive a call?

Pick up the phone and answer the call. As long as your internet connection is on and the headset is on, you will receive calls.

Who can I call with VoIP?

Anyone with a phone number. You can also conference call more easily and call internationally for much less when using VoIP.

I've heard bad things about call quality with VoIP.

We have, too. We're happy to say that call quality, overall, has improved with VoIP and is now as good as or better than call quality on a land line. Most call quality issues are caused by network connectivity issues which have been solved by improved technology. Didn't understand that? Neither did I. Basically, we have access to better, faster Internet networks. This means that calls sound better.

I am moving soon. Can I take VoIP with me?

Yes. VoIP phones work with an IP address. IP addresses don't have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.

Do I need a computer to use VoIP?

No. You do not need a computer to use VoIP. You can just use the phone. You do need a computer if you are going to be using a softphone — because a softphone uses your computer as a phone.

What are the advantages of VoIP?

There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features. With Easyweb, we offer numerous features as part of the basic monthly fee, such as call waiting, call forwarding, voicemail, call forwarding on busy, etc.

I have decided I want to try VoIP, what should I be aware of?

There are several things you should consider, depending on if you are a small to large business or a residential user. You may also need to consider how much bandwidth you have available from your Internet provider if you are looking for multiple lines. Then you will also want to pick a provider that offers, not only the features that you may need, but especially excellent customer service and technical support.

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